FAQs

Frequently Asked Questions (FAQ)

1. How can I contact Clever Home?

You can contact us at any time by email at CleverHome16@gmail.com .

2. Where are the products delivered in Germany?

Our products are shipped from various international warehouse locations including Europe, Asia and the USA. We make sure that your order reaches you as quickly as possible.

3. Can I get a refund for my product?

Yes, you can request a refund within 30 days of receiving the item, provided the product is returned in unused and original packaging. Please see our Return Policy for more information.

4. How long does shipping take?

Delivery time is usually 7 to 15 business days, depending on your location and the warehouse from which the product is shipped.

5. Are there additional shipping costs?

Shipping costs are calculated at checkout based on your location and the size of your order. Occasionally we offer free shipping - check back often to make sure you don't miss out on any offers!

6. Can I change or cancel my order?

Orders can only be changed or cancelled within the first 24 hours after completion. Please contact us as soon as possible at CleverHome16@gmail.com .

7. Are your products sustainable?

We are continually working to make our products and packaging more environmentally friendly and use sustainable materials wherever possible.

8. How can I track my order?

After shipping, you will receive a tracking number via email, which you can use to track the status of your order online at any time.

9. What do I do if my order is defective or incomplete?

If you receive a defective or incomplete product, please contact us immediately at CleverHome16@gmail.com . We will do our best to resolve the issue as quickly as possible.

10. Do you offer discounts or vouchers?

Yes, we offer discounts and vouchers. Subscribe to our newsletter or follow us on social media to not miss any offers.